Climate Voucher - Why My Item Not Delivered

Climate vouchers are to be redeemed upon delivery, hence we'll have to confirm if you have climate voucher, if your climate voucher balance is enough to cover the order, and is there a remaining balance and how much to offset it etc.

Hence, delivery will not be made automatically immediately after order, but we will enquire of the availability of your climate voucher at the respective platform from which you've bought from us.

Please cooperate with our customer service personnel and reply accordingly to their questions to make your purchase and delivery of our climate voucher eligible items smooth and fast. Thank you.