Mosquito Killer Trap - Why Not Working
|
Situation |
Reason |
Solution |
|---|---|---|
| On power, no light (first time use) | Faulty unit/light tube |
Open the machine and tighten the light tube against the machine If that doesn't work, please approach our customer service personnel on the respective platform from which you've purchased from us for further assistance |
| On power, no light (use for at least 3-4 weeks) | Faulty unit/light tube, most likely light tube lifespan is up |
Please approach our customer service personnel on the respective platform from which you've purchased from us for further assistance If the light tube's life span is up, please proceed to purchase new replacement light tubes from our service center |
| Audible loud buzzing sound | Faulty unit | Please approach our customer service personnel on the respective platform from which you've purchased from us for further assistance |
| Purple light tube | Faulty light tube, the normal colour should be blue | Please approach our customer service personnel on the respective platform from which you've purchased from us for further assistance |
| On power, but no mosquitoes attracted/killed |
Location: not a lot of mosquitoes frequent that area Obstacles: a lot of objects placed in close vicinity around the mosquito lamp that will block the light from effectively reaching out to attract mosquitoes Coverage Area: the model of the mosquito lamp you've bought is a smaller unit, hence the place it is placed it does not cover the entire area where mosquitoes frequent |
Location: place the lamp in a place where mosquitoes frequent Obstacles: remove objects placed in close vicinity around the mosquito lamp Coverage Area: check the coverage area of the model before purchase to suit the room type you're using the mosquito lamp in |