International Orders
For International Orders it will require more time for the parcel to reach you. From past experience, it will take 4 to 6 weeks.
The following are the countries we currently ship to:
Malaysia, Philippines, Thailand, Vietnam, South Korea, Japan, Cambodia, Myanmar, U.S, Canada, U.K, Germany, France, Denmark, Norway, Ireland, Turkey, Brazil, Colombia, Indonesia.
Currency Exchange Rate All of our transactions are processed in SGD Dollars. If your credit card is in another currency, your order will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction. You can change default currency by clicking on the upper right corner of PowerPac Electrical Pte Ltd website, and select your currency. All prices are in SGD, price reflected at checkout will be an estimate of the final charge. The currency exchange rate will depend on your bank rate on the day the transaction is processed.
Customs Duties, Taxes and Fees Ordered Products may be subject to customs duties, taxes and fees levied by the destination country, which are not included in the price of the Products. The purchaser of the shipment will be the importer of record in the destination country and is responsible for all relevant customs duties, taxes and fees. Everson Electrical (S) Pte Ltd has no control over these charges and does not assume responsibility for the ordered Products meeting local customs laws and/or duties and taxes.
Security of online Transactions When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, Stripe, where your card and transaction is authorized and approved. Everson Electrical (S) Pte Ltd does not collect your credit/debit card number or personal information when you make a payment.
Tracking my Order Your tracking information as soon as your order has shipped. We process all orders within 24 hours. Usually you will receive the tracking number immediately after we have shipped your order. The tracking number may show up in the postal system as untraceable; it will take 2 – 5 working days to reflect in the mailing system. Your tracking information can be detected via the logistics you have chosen.
Return Shipping All return shipping fees and other miscellaneous fees are the responsibility of the customer.
Defective/damaged/incorrect Product received Send clear photos of the merchandise in question via email to sales@powerpac.com.sg. We recommend you to use either ZIP, RAR or JPEG format when sending your pictures. Once we receive the photos, we will review your request as quickly as possible. You will receive feedback from us within a few days on how to proceed. Please include the following information:
- Order number
- Photos or video of the faulty Product
- Complete shipping address and name on order We are unable to accept reclamation for the following defects:
- Wear and tear incurred during every day use of the Product.
- If a Product was not explained as being waterproof and was submerged in water.
- Damage due to incorrect or intense usage.
- Damage due to external factors, such as friction, sharp objects or chemicals
We make it a priority to keep our customers happy, so we will do our very best to resolve your case as soon as possible.