What Should I Do Before Head Down To Service Center For Repair Serive ?
Terms and Conditions for General Service and Maintenance
Please clean your product before bring it down to our service center; remove grease, oil, food residue, dirt & dust, insects & other pests. For wine chillers, refrigerators or freezers, defrost and empty it. For washing machines, remove all clothes and debris, and ensure that the tub is clean and dry.
We DO NOT provide onsite repairs.
Usually the item will be fixed on the spot unless our technician says otherwise (e.g. the complexity of the defect, it may take a longer time). Hence, please arrive earlier in the day.
If you wish for us to collect the product from your location, a transport fee of $25 (one way) or $50 (both ways) will be imposed irrespective of whether the product is within the warranty period or not. Please DO NOT engage any third party to deliver the product to us as we will not accept the product. If you do not have proof of purchase, there will be labour and parts charges.
“Repair Services” specifically refer to the rectification of mechanical and electrical faults so that product could be returned to a functional state only.
When requesting for repair services, please provide the following information:
- Proof of purchase/purchase receipt
- Full name, contact number & email address
- The Model number and Serial number of the product
The decision by PowerPac on all repairs relating to defects of either workmanship or of materials shall be conclusive and the purchaser shall agree to be bound by such decision. PowerPac shall retain all defective parts or products replaced.
Defective parts will be replaced free of charge if the defect is reported within the warranty period of Two Years (24 months) from the date of registered purchase except for products listed below:
• 10 years for compressors for refrigerators, freezers and wine chillers;
• 6 months for fluorescent light tubes of Mosquito Insect Repellents;
It is hereby expressly provided that any liability of PowerPac for any loss or damage whatsoever arising from the purchase of the product shall not exceed the purchase price (excluding installation costs and delivery fees) of the product or recommended retail price, whichever is lower.
8.2 Product not collected within 1 month of the Collection date will be disposed of
The owner may collect the product within 1 month from the date of collection. Please provide the Repair Collection Note issued to you if you have brought the product to us in person. This is not needed if you have engaged our delivery service. Any uncollected product will be disposed of by end of the 1-month period.
PowerPac (at its absolute discretion) shall be entitled to decide on disposal method as it deemed fit. In any event, neither PowerPac nor its staff shall be liable or accountable to anyone in any way for the place, method and/or length of storage and/or the use, retention and/or disposal of the product.
Exclusions: The warranty does not cover:
• Damages, dents, scratches or missing parts that are reported after delivery is fulfilled and goods accepted
• Parts and finishes which are subject to normal wear and tear, corrosion, rust, stains, colour deterioration, scratches, dents or cracks on the body, power points, power plugs, batteries and casing enamel paintwork
• Damage incurred throughnatural causes
• Damage due to power surges
• Damage to the product or parts caused by excessive incoming water pressure
• Consumables such as batteries, light bulbs, LEDs, UV tubes, filters, etc.
• Damage to accessories such as flexible hoses, control knobs, inlet/outlet hoses, charcoal/fibre filters, grease filters, glass or porcelain ware, doors, handles, plastic panels, electrical sockets, plugs and cables, remote control units, antennae, lids or battery covers and casings, and/or other detachable and consumable parts
• Product used for commercial purposes
• Damage from misuse, negligence (accidents e.g. dropping the product on a hard surface or into water), incorrect installation or improper handling, failure to follow instructions, inadequate maintenance or cleaning, unauthorised alternation, modifications or repair on the products
• Cosmetic damage(e.g. scratches, discolouration or stains on the inside or outside)
• Damage from overheating, prolonged exposure to heat when empty or leaving the product switched on when not in use
• Any damage howsoever, caused to property including but not limited to other products/equipment, cabinets, furniture, floorings, walls & wallpaper, ceilings, garments, curtains, carpets, cookware, foods, wine, medicine, etc. in connection with the use and misuse of the product, or any malfunction or defect in the product
• Any damage to property caused in the process of removing the product including but not limited to wall sockets, wall fans, washing machines, refrigerators, freezers, wine chillers, etc. that are installed in positions or locations that make it difficult or unreasonable for such damage to be avoided
• Damages for loss of use or any consequential loss due to any malfunction, defect, damage or breakdown of the product
• Damages caused by household pests such as lizards, rats, cockroaches, ants, etc.