Received Damaged/Faulty Item (Scracthes, Dents, Cracks, etc.)

Please take a photo/video of the damaged part and send it to us via ASK for review. We will get back to you as soon as possible during our operating hours.

How To Send Via 'ASK'

1.) Click on the 'Ask' tab

2.) Click on 'Email'

3.) Fill in your email address

4.) Fill out your enquiry in such a format: I've purchased <Input product model and quantity> from <Input the webpage you purchased from> on <Input date of purchase>. My order ID is <Input order ID>. <Input your enquiry>

5.) Click on 'Send a message'

Example 1

If you've purchased 1 unit of MC40 from PowerPac's official website on 18 Jan 2023, and your order ID is #18222.

Key in your enquiry as shown below:

I've purchased MC40x1 from PowerPac's official website on 18 Jan 2023. My order ID is #18222. I have received the item with scratches and cracks...

(Please support your claim with photo/video evidence)

Example 2

If you've purchased 2 units of PPRC32 from Lazada PowerPac flagship store on 18 Jan 2023, and your order ID is 94540886135408.

Key in your enquiry as shown below:

I've purchased PPRC32x2 from Lazada PowerPac flagship store on 18 Jan 2023. My order ID is 94540886135408. I have received the items, but it is dented...

(Please support your claim with photo/video evidence)

(You can chat with us on the above mentioned platform for a faster response)

Example 3

If you've purchased 3 units of PPMC728 from Shopee Mall PowerPac store on 18 Jan 2023, and your order ID is 230314DGF6499F.

Key in your enquiry as shown below:

I've purchased PPMC728x3 from Shopee Mall PowerPac store on 18 Jan 2023. My order ID is 230314DGF6499F. I have received the items, but one of them is not working...

(Please support your claim with photo/video evidence)

(You can chat with us on the above mentioned platform for a faster response)